Question 1

How long does it take to set up Ludofy?

Accepted Answer

Less than 5 minutes. Literally. Here's what you need to do: 1. Create your account (1 minute) 2. Connect your Google Business profile (30 seconds) 3. Customize your wheel and prizes (2 minutes) 4. Download and print your QR code (1 minute). That's it.

Question 2

Do I need technical skills to use Ludofy?

Accepted Answer

Absolutely not. If you know how to send an email, you know how to use Ludofy. Our interface was designed for busy business owners, not developers.

Question 3

How exactly do my customers play?

Accepted Answer

It's super simple. 4 steps, 30 seconds. 1. The customer scans the QR code with their smartphone 2. They enter their email to participate 3. They spin the wheel by pressing the button 4. They discover their prize and receive an email with their winnings + a link to leave a Google review

Question 4

Can I try Ludofy before committing financially?

Accepted Answer

Yes. And it's even recommended. 50 free spins with full access to all features, customize your wheel, connect to your Google Business profile, customer support included, no credit card required.

Question 5

Are reviews collected via Ludofy authentic and legal?

Accepted Answer

Yes. 100% legal and compliant with Google's rules. These are real customers, we verify the email to avoid duplicates, customers are free to leave any review they want.

Question 6

Won't Google penalize me for using Ludofy?

Accepted Answer

No. Ludofy encourages your real customers to leave an honest review, offers a gift/prize to all participants, makes the process easier. Over 2,000 businesses use Ludofy with zero Google penalties reported.

Question 7

How do you prevent abuse and cheaters?

Accepted Answer

We've thought of that. Email verification, disposable email detection, IP limitation, moderation dashboard, behavioral analysis. Result: less than 0.5% fraud attempts.

Question 8

Can I modify prizes during a campaign?

Accepted Answer

Yes. You can change everything, anytime: prize names, descriptions, wheel colors, probabilities, congratulation messages, follow-up emails.

Question 9

How many Google reviews can I expect to collect with Ludofy?

Accepted Answer

Average conversion rate: 40%. Out of 100 customers who see the QR code, 40 leave a Google review. Average for our customers: 487 reviews in 60 days.

Question 10

How long before I see the first results?

Accepted Answer

First reviews come the same day. Real results in 2 weeks. Day 1: 2-3 reviews. Week 1: 20-30 reviews. Month 1: 150-250 reviews. Month 2: 400-500 total reviews.

Question 11

How does the 200 reviews in 60 days guarantee work?

Accepted Answer

It's simple: you reach 200 reviews in 60 days, or we refund you. Our promise: 200 Google reviews collected via Ludofy in 60 days maximum with minimum traffic of 100 customers/week.

Question 12

Will the reviews collected increase my Google rating?

Accepted Answer

Probably yes if your service is good. Average results for our customers: 85% see their rating increase (average: +0.4 stars), 12% see their rating stay stable.

Question 13

Are there hidden fees with Ludofy?

Accepted Answer

No. Zero hidden fees. Pro Plan: 70EUR/month. Everything is included: unlimited spins, unlimited Google reviews, full customization, customer support, statistics dashboard.

Question 14

Can I cancel my subscription anytime?

Accepted Answer

Yes. No commitment. You can cancel at any time. No cancellation fees, no minimum commitment period.

Question 15

Will the price increase in the future?

Accepted Answer

Not for you. If you're already a customer, you keep the price you subscribed at, even if we raise our rates later.

Question 16

What's included in the Pro Plan at 70EUR/month?

Accepted Answer

Everything. Customizable fortune wheel, unique QR code, Google Business connection, unlimited spins, automatic emails, analytics dashboard, full customization, GDPR security, WhatsApp support 7 days/week, 200 reviews in 60 days guarantee.

Question 17

What data do you collect exactly?

Accepted Answer

The strict minimum: email (required), date and time of participation, prize won, left a review or not. We don't collect name, address, phone number, payment data, GPS location.

Question 18

Can I export my customers' data?

Accepted Answer

Yes. It's your data, you do what you want with it. CSV export available from the dashboard with email, participation date, prize won, review status.

Question 19

Is my customers' data sold to third parties?

Accepted Answer

No. Never. Our commitment: we don't sell any data, we don't rent any data, we don't share any data with commercial partners.

Question 20

Are you GDPR compliant?

Accepted Answer

Yes. 100% compliant. Data minimization, clear consent, individual rights (access, rectification, erasure, portability), security, transparency, limited retention period.

Question 21

How can I contact Ludofy support?

Accepted Answer

Three ways: WhatsApp +33 6 59 22 47 69 (7 days/week), Email contact@ludofy.io (response <24h), Live chat on the dashboard (Mon-Fri 10am-5pm).

Question 22

What is the support response time?

Accepted Answer

Less than 24h. Usually less than 30 minutes on WhatsApp. Chat: 3 minutes. Email: 4 hours on average.

Question 23

Do you offer training to use Ludofy?

Accepted Answer

Yes, but you probably won't need it. Automatic training included with welcome email and 3-minute video. Personalized training on request (free).

Question 24

What should I do if I have a technical problem with Ludofy?

Accepted Answer

Follow this process: quick diagnosis, contact WhatsApp or email support, we solve it together. Average resolution times: simple problem <1h, minor bug <24h, complex bug <72h.

All your questions, all our answers

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