Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter "Terms") govern the contractual relationship between BRADRA LLC (hereinafter "Ludofy", "we", or "the Provider") and any professional or business (hereinafter "the Client" or "the User") wishing to subscribe to the Ludofy SaaS platform accessible at **ludofy.io**. **Ludofy** is a gamification platform enabling businesses and retailers to collect Google reviews in a fun and engaging way. Any subscription to our services implies unreserved acceptance of these Terms, which take precedence over any other document, except for specific agreements expressly concluded with Ludofy. ## 2. Provider Identification **BRADRA LLC** Limited Liability Company under United States law (LLC) Incorporated in the State of Wyoming, United States of America **Legal Representative:** Raphael Malezieux **Email:** contact@ludofy.io **Phone:** +33 6 59 22 47 69 **Website:** ludofy.io **Host:** Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States ## 3. Registration and Account Creation ### 3.1 Registration Requirements To access Ludofy services, the Client must create an account by providing accurate, complete, and up-to-date information: - Representative's first and last name - Valid email address - Business or company name - Professional phone number - Billing information (for paid plans) The Client agrees to update this information in case of any changes. ### 3.2 Legal Capacity The Client declares having full legal capacity to subscribe to these Terms and use Ludofy services. If the Client acts on behalf of a legal entity, they guarantee having the necessary authority to bind that entity. ### 3.3 Account Responsibility The Client is solely responsible for the confidentiality of their login credentials (email and password). They agree to: - Choose a strong password and keep it confidential - Not share their credentials with third parties - Notify us immediately of any unauthorized use of their account Any connection to an account is presumed to have been made by the account holder. The Client is responsible for all activities performed from their account. ## 4. Description of Services and Plans Ludofy offers three subscription plans: ### 4.1 Starter Plan (Free) **Price: €0** Included features: - Up to **50 game plays** - Access to basic gamification features - Dashboard with essential statistics - Email support ### 4.2 Pro Plan **Price: €70 excl. VAT / month** (€84 incl. VAT with French VAT at 20%) Included features: - **Unlimited game plays** - All advanced gamification features - Complete analytics dashboard - Full interface customization (logo, colors, messages) - Priority support via email and phone - Data export - Third-party integrations (Google My Business, CRM) **Commercial guarantee**: 200 Google reviews in 60 days or your money back (see article 6) **No commitment**: cancel anytime ### 4.3 Enterprise Plan (Custom) **Price: Upon request** Customized solution for large businesses and multi-location groups: - All Pro plan features - Multi-location management - Dedicated API - Dedicated account manager - Personalized training - Custom deployment and integration - Custom contract with SLA For any quote request, contact us at contact@ludofy.io ## 5. Pricing, Billing, and Payment Terms ### 5.1 Pricing Prices are indicated in euros (€), excluding taxes (excl. VAT) for professionals subject to VAT. The applicable VAT is French VAT at the rate of 20% for customers established in France. ### 5.2 Billing **Pro Plan**: Monthly billing in advance. Automatic charge on the subscription anniversary date. ### 5.3 Payment Methods Payments are made by credit card (Visa, Mastercard, American Express) through our secure payment provider Stripe. ## 6. Commercial Guarantee "200 Reviews or Money Back" Ludofy guarantees Pro plan customers a minimum of 200 Google reviews within 60 days, subject to compliance with the applicable conditions. ## 7. User Obligations and Responsibilities The Client agrees to use Ludofy services in compliance with applicable laws and Google's rules regarding customer reviews. ## 8. Duration and Termination **Pro Plan**: Monthly subscription for an indefinite period, with no commitment. Cancellation possible at any time from the client dashboard. ## 9. Intellectual Property All elements of the Ludofy platform are the exclusive property of BRADRA LLC. ## 10. Governing Law These Terms are governed by French law. ## 11. Contact **Email:** contact@ludofy.io **Phone:** +33 6 59 22 47 69 **Website:** ludofy.io